SKINI SUPPORT
We’re here to help
A question about SKINI, an idea, or something that isn’t working? Let’s get it sorted
Talk to our team
Tell us what happened and include your app version and iPhone model if you’re reporting a problem
This opens your email app. You can also write directly to support@skini.app
QUICK ANSWERS
A good place to start
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions. Select SKINI and tap Cancel Subscription. Your subscription is managed by Apple
Deleting the app or your SKINI account does not cancel your App Store subscription. See Apple’s cancellation instructions
How do I request a refund?
Apple handles App Store payments and refund requests. Sign in at reportaproblem.apple.com to request a refund
How do I update my account or preferences?
Open the You tab in SKINI and go to Settings to update your goals, units, and food preferences. You’ll also find Help & Support, Report a Bug, and Request a Feature there
For help signing in or anything you can’t change in the app, email our team
How do I delete my account or request my data?
Open You → Settings → Delete account in SKINI, then review and confirm the deletion. For help with deletion or to request an export of your data, contact support@skini.app
Manage your App Store subscription separately in your iPhone’s subscription settings
How accurate are recipe and menu analyses?
AI analysis provides estimates. Ingredients, preparation, and portion size can affect the result. Review the source information and portions shown in the app, and check product labels or published restaurant nutrition when available
For more information, read our Terms of Service
Where can I read your privacy policy?
Our Privacy Policy explains how information is collected and used. For privacy questions, contact support@skini.app